Once your order is shipped, an email with a tracking number and link for your shipment will be sent. Tracking numbers are not assigned at the time of order. If your order has passed the estimated ship date, and you do not have tracking information, please contact us via support@handreamy.com
Total Delivery Time = Processing Time + Shipping Time

PROCESSING TIME

For non-personalized item

  • Ready-to-ship items: 1-2 business days
  • Other products: 3-5 business days

For personalized item

  • Processing time may varies for each product due to pattern complexity, and details of customers' request (e.g quality of image sent, spelling, special characters, incomplete personalized information...) (usually 5-7 business days)

SHIPPING TIME

Your orders shall be shipped out from our warehouse located in Hanoi, Vietnam. Shipping carriers: USPS and DHL. (Commitment timeframe (in normal situation))

  • North America region (excluded Mexico): 10-20 days
  • Europe & UK: 10-25 days
  • Australia, New Zealand, Chile and other regions: 10-25 days

Due to ongoing impact from COVID-19, the number of parcel collections and shipment pickups throughout our fulfillment centers have been substantially reduced and delayed. If you experience an extended shipping time, please send us a request via support@handreamy.com Kindly note that we shall not provide services to: South Asia (except India), Western Asia and Africa countries and other countries listed in Singapore Designated Individuals and Entities. If you have any questions or comments, please do not hesitate to contact us.